When you submit a question to our platform, it will be answered by one of our certified, professional coaches. Each coach has been thoroughly screened and approved by us and each one has an official coaching accreditation. Many are qualified to degree level in their specialized fields and some are even licensed social workers.

Don’t worry - you’re in good hands.

Each coach is independent and charges differently for their services. Pricing per coach ranges from £4 per guidance, plus a 5% service fee.

Payment will only be taken once your coach has answered your question in full. To set you at ease, we’re partnered with Stripe to ensure fully secure, hassle-free payments to allow you to make payments with confidence.

We only allow the most experienced accredited coaches to answer our community member Q&As. However, we do take all feedback and complaints seriously.

If you feel that the answer you received to your question did not reach your expectations, please email info@kossie.co.uk. Your Q&A will be reviewed and we will respond accordingly if a refund should be processed. Please note, refunds are processed within 14 working days.

Absolutely. Your confidence in sharing your private, personal worries is our top priority - our mission is to make Kossie the safest space to be open and honest without fear. All Q&As submitted to Kossie are 100% anonymous and not even the coaches who answer your question will be able to identify you. Q&As are submitted to our public archive in order to help others who may be going through similar situations, but we do not reveal your username when these are published.